.ticket-portal-page{background:var(--studio-bg,#f4f6f9);color:var(--studio-ink,#172a42);min-height:100vh;font-family:Instrument Sans,-apple-system,sans-serif}.ticket-container{max-width:1120px;margin:0 auto;padding:0 24px}.ticket-hero{padding:56px 0 40px;border-bottom:1px solid var(--studio-line,#dfe5ed);margin-bottom:40px}.ticket-hero-badge{display:inline-flex;align-items:center;gap:8px;background:rgba(37,94,204,.1);color:#255ecc;padding:6px 14px;border-radius:999px;font-size:12px;font-weight:600;letter-spacing:.5px;text-transform:uppercase;margin-bottom:18px}.ticket-hero h1{font-family:Syne,sans-serif;font-weight:700;font-size:clamp(36px,4.5vw,56px);letter-spacing:-.04em;line-height:1.1;color:var(--studio-ink,#172a42);margin:0 0 16px}.ticket-hero h1 span{color:#255ecc}.ticket-hero p{font-size:16px;line-height:1.7;color:var(--studio-muted,#5e6e81);max-width:640px;margin:0}.ticket-tabs{display:inline-flex;background:rgba(223,229,237,.7);padding:5px;border-radius:14px;border:1px solid var(--studio-line,#dfe5ed);margin-bottom:36px;gap:6px}.ticket-tab-btn{display:inline-flex;align-items:center;gap:10px;padding:10px 22px;font-size:14px;font-weight:600;border-radius:10px;border:none;background:transparent;color:var(--studio-muted,#5e6e81);cursor:pointer;transition:all .2s ease}.ticket-tab-btn.active{background:#ffffff;color:var(--studio-ink,#172a42);box-shadow:0 4px 14px rgba(21,43,69,.08)}.ticket-tab-btn:hover:not(.active){color:var(--studio-ink,#172a42);background:rgba(255,255,255,.5)}.ticket-form-card{background:var(--studio-surface,#ffffff);border:1px solid var(--studio-line,#dfe5ed);border-radius:18px;padding:36px 40px;box-shadow:0 10px 30px -15px rgba(21,43,69,.06)}@media (max-width:640px){.ticket-form-card{padding:24px 20px}}.ticket-section-title{font-family:Syne,sans-serif;font-size:19px;font-weight:600;margin:0 0 16px;color:var(--studio-ink,#172a42);display:flex;align-items:center;gap:10px}.ticket-category-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(210px,1fr));gap:12px;margin-bottom:28px}.ticket-category-option{display:flex;flex-direction:column;padding:16px 18px;background:#fbfcfe;border:1.5px solid var(--studio-line,#dfe5ed);border-radius:12px;cursor:pointer;transition:all .2s ease;text-align:left}.ticket-category-option:hover{border-color:#9ab4d6;background:#f2f6fc;transform:translateY(-1px)}.ticket-category-option.selected{border-color:#255ecc;background:#eef3fe;box-shadow:0 0 0 1px #255ecc}.ticket-category-header{display:flex;align-items:center;gap:10px;font-weight:600;font-size:14px;color:var(--studio-ink,#172a42);margin-bottom:4px}.ticket-category-desc{font-size:12px;color:var(--studio-muted,#5e6e81);line-height:1.4}.ticket-priority-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin-bottom:28px}@media (max-width:640px){.ticket-priority-grid{grid-template-columns:repeat(2,1fr)}}.ticket-priority-pill{padding:10px 14px;border-radius:10px;border:1.5px solid var(--studio-line,#dfe5ed);background:#fbfcfe;font-size:13px;font-weight:600;cursor:pointer;text-align:center;display:flex;align-items:center;justify-content:center;gap:8px;transition:all .2s ease}.ticket-priority-pill.selected-low{background:#edf9f3;border-color:#38a169;color:#1b603a}.ticket-priority-pill.selected-normal{background:#eef3fe;border-color:#255ecc;color:#172a42}.ticket-priority-pill.selected-high{background:#fef3c7;border-color:#f59e0b;color:#92400e}.ticket-priority-pill.selected-urgent{background:#fee2e2;border-color:#ef4444;color:#991b1b}.ticket-input-group{margin-bottom:22px}.ticket-label{display:block;font-size:13px;font-weight:600;margin-bottom:8px;color:var(--studio-ink,#172a42)}.ticket-label span.req{color:#dc2626;margin-left:2px}.ticket-input,.ticket-select,.ticket-textarea{width:100%;padding:12px 16px;border-radius:10px;border:1px solid var(--studio-line,#dfe5ed);background:#ffffff;font-family:inherit;font-size:14px;color:var(--studio-ink,#172a42);transition:border-color .2s,box-shadow .2s}.ticket-input:focus,.ticket-select:focus,.ticket-textarea:focus{outline:none;border-color:#255ecc;box-shadow:0 0 0 3px rgba(37,94,204,.15)}.ticket-textarea{resize:vertical;min-height:140px;line-height:1.6}.ticket-dropzone{border:2px dashed #b9cbe0;background:#f8fafc;border-radius:14px;padding:24px;text-align:center;cursor:pointer;transition:all .2s ease;margin-bottom:24px}.ticket-dropzone.dragover,.ticket-dropzone:hover{border-color:#255ecc;background:#edf4fe}.ticket-dropzone-icon{margin:0 auto 10px;color:#5e6e81}.ticket-dropzone-hint{font-size:12px;color:#5e6e81;margin-top:6px}.ticket-attachment-chips{display:flex;flex-wrap:wrap;gap:10px;margin-bottom:20px}.ticket-attachment-chip{display:inline-flex;align-items:center;gap:8px;padding:8px 12px;background:#eef3fe;border:1px solid var(--studio-line,#dfe5ed);border-radius:8px;font-size:12px;font-weight:500;color:var(--studio-ink,#172a42)}.ticket-attachment-chip button{background:none;border:none;padding:0;cursor:pointer;color:#7f90a2}.ticket-attachment-chip button:hover{color:#dc2626}.ticket-stepper{display:flex;align-items:center;justify-content:space-between;position:relative;margin:32px 0 40px;padding:0 10px}@media (max-width:768px){.ticket-stepper{flex-direction:column;align-items:flex-start;gap:20px;padding-left:36px}}.ticket-stepper-line{position:absolute;top:20px;left:30px;right:30px;height:3px;background:#dfe5ed;z-index:1}@media (max-width:768px){.ticket-stepper-line{top:10px;bottom:10px;left:19px;right:auto;width:3px;height:auto}}.ticket-stepper-progress{position:absolute;top:20px;left:30px;height:3px;background:#255ecc;z-index:2;transition:width .4s ease}@media (max-width:768px){.ticket-stepper-progress{top:10px;left:19px;width:3px;height:0;transition:height .4s ease}}.ticket-step-node{position:relative;z-index:3;display:flex;flex-direction:column;align-items:center;text-align:center;cursor:default}@media (max-width:768px){.ticket-step-node{flex-direction:row;gap:16px;text-align:left}}.ticket-step-circle{width:40px;height:40px;border-radius:50%;background:#ffffff;border:2px solid #cfd9e5;display:flex;align-items:center;justify-content:center;font-size:14px;font-weight:700;color:#7f90a2;margin-bottom:8px;transition:all .3s ease}.ticket-step-node.completed .ticket-step-circle{background:#255ecc;border-color:#255ecc;color:#ffffff}.ticket-step-node.active .ticket-step-circle{background:#ffffff;border-color:#255ecc;color:#255ecc;box-shadow:0 0 0 4px rgba(37,94,204,.2);animation:pulse-ring 2s infinite}@keyframes pulse-ring{0%{box-shadow:0 0 0 0 rgba(37,94,204,.4)}70%{box-shadow:0 0 0 8px rgba(37,94,204,0)}to{box-shadow:0 0 0 0 rgba(37,94,204,0)}}.ticket-step-label{font-size:13px;font-weight:600;color:#5e6e81}.ticket-step-node.active .ticket-step-label{color:#172a42;font-weight:700}.ticket-step-node.completed .ticket-step-label{color:#255ecc}.ticket-chat-box{background:var(--studio-surface,#ffffff);border:1px solid var(--studio-line,#dfe5ed);border-radius:18px;overflow:hidden;margin-top:32px}.ticket-chat-header{padding:20px 24px;border-bottom:1px solid var(--studio-line,#dfe5ed);background:#f8fafc;display:flex;align-items:center;justify-content:space-between}.ticket-messages-list{padding:24px;display:flex;flex-direction:column;gap:18px;max-height:540px;overflow-y:auto}.ticket-message-item{display:flex;gap:14px;max-width:82%}.ticket-message-item.admin{align-self:flex-start}.ticket-message-item.client{align-self:flex-end;flex-direction:row-reverse}.ticket-message-item.system{align-self:center;max-width:90%;text-align:center}.ticket-avatar{width:36px;height:36px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:700;flex-shrink:0}.ticket-avatar.admin-avatar{background:#255ecc;color:#ffffff}.ticket-avatar.client-avatar{background:#172a42;color:#ffffff}.ticket-bubble{padding:14px 18px;border-radius:14px;font-size:14px;line-height:1.6}.ticket-message-item.admin .ticket-bubble{background:#eef4fe;border:1px solid #d5e3f9;color:#172a42;border-top-left-radius:4px}.ticket-message-item.client .ticket-bubble{background:#ffffff;border:1px solid #dfe5ed;color:#172a42;border-top-right-radius:4px}.ticket-message-item.system .ticket-bubble{background:#edf2f7;color:#5e6e81;font-size:12px;padding:6px 16px;border-radius:999px}.ticket-bubble-meta{font-size:11px;margin-top:6px;opacity:.75;display:flex;align-items:center;gap:8px}.ticket-chat-footer{padding:18px 24px;border-top:1px solid var(--studio-line,#dfe5ed);background:#f8fafc;display:flex;gap:12px;align-items:flex-end}.ticket-chat-input{flex-grow:1;border-radius:10px;border:1px solid var(--studio-line,#dfe5ed);padding:12px 16px;font-family:inherit;font-size:14px;resize:none;min-height:48px;max-height:140px;background:#ffffff;color:#172a42}.ticket-chat-input:focus{outline:none;border-color:#255ecc}.ticket-badge{display:inline-flex;align-items:center;gap:6px;padding:4px 10px;border-radius:6px;font-size:12px;font-weight:600}.ticket-badge-new{background:#e0e7ff;color:#3730a3}.ticket-badge-reviewing{background:#fef3c7;color:#92400e}.ticket-badge-in_progress{background:#e0f2fe;color:#0369a1}.ticket-badge-ready_for_review{background:#fef9c3;color:#854d0e}.ticket-badge-completed{background:#dcfce7;color:#166534}.ticket-badge-archived{background:#f1f5f9;color:#475569}.ticket-code-tag{font-family:Source Code Pro,monospace;font-size:13px;font-weight:700;background:rgba(37,94,204,.08);padding:4px 8px;border-radius:6px;color:var(--studio-ink,#172a42)}.client-portal-user-bar{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:16px;background:#ffffff;border:1px solid var(--studio-line,#dfe5ed);border-radius:16px;padding:16px 24px;margin-bottom:32px;box-shadow:0 4px 20px rgba(21,43,69,.04)}.client-user-info{display:flex;align-items:center;gap:14px}.client-user-avatar{width:44px;height:44px;border-radius:12px;background:linear-gradient(135deg,#172a42,#255ecc);color:#ffffff;justify-content:center;font-size:18px;box-shadow:0 4px 12px rgba(37,94,204,.25);flex-shrink:0}.client-user-avatar,.client-user-details h3{display:flex;align-items:center;font-weight:700}.client-user-details h3{margin:0;font-size:15px;color:#172a42;gap:8px}.client-user-details p{margin:2px 0 0;font-size:13px;color:#5e6e81}.client-coupled-site-badge{display:inline-flex;align-items:center;gap:8px;padding:8px 16px;border-radius:12px;font-size:13px;font-weight:600;text-decoration:none;transition:all .2s ease}.client-coupled-site-badge.verified{background:#ecfdf5;color:#047857;border:1px solid #a7f3d0}.client-coupled-site-badge.verified:hover{background:#d1fae5}.client-coupled-site-badge.pending{background:#fffbeb;color:#b45309;border:1px solid #fde68a}.client-auth-card{max-width:540px;margin:20px auto 60px;background:#ffffff;border:1px solid var(--studio-line,#dfe5ed);border-radius:20px;padding:36px;box-shadow:0 12px 40px rgba(21,43,69,.08)}.client-auth-tabs{display:flex;background:#f4f6f9;padding:4px;border-radius:12px;margin-bottom:28px;gap:4px}.client-auth-tab-btn{flex:1;text-align:center;padding:10px 16px;border-radius:9px;font-size:14px;font-weight:600;border:none;background:transparent;color:#5e6e81;cursor:pointer;transition:all .2s ease}.client-auth-tab-btn.active{background:#ffffff;color:#172a42;box-shadow:0 2px 8px rgba(21,43,69,.08)}.client-auth-form-group{margin-bottom:18px}.client-auth-form-group label{display:block;font-size:13px;font-weight:600;color:#172a42;margin-bottom:6px}.client-auth-form-group .input-wrapper{position:relative}.client-auth-form-group .input-icon{position:absolute;left:14px;top:50%;transform:translateY(-50%);color:#94a3b8;pointer-events:none}.client-auth-form-group input{width:100%;padding:11px 14px 11px 40px;border-radius:10px;border:1px solid #dfe5ed;font-size:14px;color:#172a42;background:#ffffff;transition:border-color .2s ease,box-shadow .2s ease}.client-auth-form-group input:focus{outline:none;border-color:#255ecc;box-shadow:0 0 0 3px rgba(37,94,204,.12)}.client-coupled-info-banner{display:flex;align-items:flex-start;gap:12px;padding:14px 16px;border-radius:12px;background:#eef3fe;border:1px solid #c9dafc;color:#172a42;font-size:13px;line-height:1.5;margin-bottom:24px}